Reduce Costly Appointment No-Shows

Appointment no-shows, when a patient does not attend an appointment, can be very frustrating and can cost your business both money and precious time. We have partnered with a leading SMS solution provider in Australia and New Zealand to provide you with an integrated messaging solution, right from the COMRAD RIS. Now, you can reduce appointment “did not attend” occurrences using the latest SMS message technology to communicate with your patients, send automated and instant appointment reminders, send ‘ad hoc’ manual text messages to any patient when needed, in addition to sending automated ‘report alerts’ to referrers.

With the easy-to-use customer portal, you can view real-time data on your SMS traffic. The ability to view the status of sent and failed SMS’s ensures that you can keep track of patient replies, unsent messages and cancellations.

Why Choose COMRAD SMS?

Proven stability & performance

Dedicated customer portal to monitor SMS activity

Ad-hoc & automated appointment reminders

Experienced local support team


SMS Confirm is the latest feature added to our COMRAD SMS solution. With SMS Confirm you can send patients a simple text message directly to their mobile phone containing their appointment date and time. SMS Confirm integrates with the COMRAD RIS to update appointments when a patient replies with a “Y” or “Yes”. Confirmed appointments will be visually shown in the calendar resulting in less phone calls chasing up unconfirmed appointments.


SMS is more cost effective than regular mail and less intrusive than phone calls. According to a recent mobile marketing survey that was done by Oracle, SMS has an extremely high opening and response rate compared to email and regular mail.

Over 3.1 Million

New Zealanders reachable via SMS

* According to Nielsen Media Trends 2016 Report

Over 13.9m

Australians are reachable via SMS

* According to Nielsen Digital Ratings, March 2017

98% SMS Open Rate

Compared to 22% open rates for emails

* According to Oracle Mobile Marketing Study

90% of SMS Messages

Are read within the first 90 seconds of receipt.

* According to Oracle Mobile Marketing Study

To learn more about how our integrated COMRAD SMS messaging solution can help you increase efficiency in your practice, please talk to your Solution Sales Manager.