Comrad Professional Support
Comrad is committed to providing prompt, high-quality service and support for our clients.
With professional support across Australia and New Zealand, you can rest assured you’ll receive the support you need to gain the most from your solution and keep your practice running smoothly.
Comrad Service Desk Portal
Comrad services team has launched a new online service portal. The portal can be used to:
- Create new support tickets
- Monitor progress on existing tickets
- Add comments or updates to tickets
- Gain an organisational view of all open support tickets
- View Knowledge Base articles, and release notes online
To request a portal login, please complete the web-form available here.
If you already have a Comrad service desk portal login, please visit https://servicedesk.comrad.com.au
Get Instant Support
Download and install TeamViewer for remote assistance
Your Comrad representative will take you through the steps of connecting to the Comrad TeamViewer app.
- Click the Download button to begin the download and installation process. A pop-up window will appear, prompting you to run or save the Comrad TeamViewer app.
- Click “Run” on the prompt window. A Comrad-branded TeamViewer “Allow Remote Control” window will pop up.
- Provide the ID and password to the Comrad representative. The app will automatically connect you to Comrad’s TeamViewer session.
Medicare and DVA Schedules (Australian COMRAD Customers only)
Click on the right link to download Medicare and DVA scheduled fee update files if you wish to update your scheduled fees in COMRAD.
Medicare & DVA File Source
* The file structure of the DVA files have been altered to facilitate the direct import into COMRAD to the DVAIN and DVAOUT schedules.
How can you reach us?
Thank you for your business. Comrad is committed to supporting your needs with our dedicated Customer Support team located across Australia and New Zealand.
If you need help, we are here for you. You can reach us on any of the below contact numbers, or please fill in the form below and one of customer service representative will call you back within two business days.
Australia
Helpdesk
Australia Freecall: 1800 659 643
helpdesk@comrad.com.au
Sales Enquiries
Australia: +61 (0)3 8540 3333
sales@comrad.com.au
Melbourne Office
Physical Address:
New Zealand
Helpdesk
New Zealand Freecall: 0 800 659 643
helpdesk@comrad.co.nz
Sales Enquiries
New Zealand: +64 (0) 3 366 4881
sales@comrad.co.nz
Christchurch Office (Head Office)
Physical Address:
Level 4, 120 Hereford Street
Christchurch Central, Christchurch 8011
NEW ZEALAND
Postal Address:
Christchurch 8140
NEW ZEALAND
Fax: +64 (0) 3 379 8465
Auckland Office
Phone: +64 (0) 9 300 1999
Fax: +64 (0) 9 300 1997
How can we help you?