Remote Assistance

Help from one of our dedicated
customer support representatives
is only one click away.

Comrad Support2021-06-11T10:16:25+10:00

Comrad Professional Support

Comrad is committed to providing prompt, high-quality service and support for our clients.

With professional support across Australia and New Zealand, you can rest assured you’ll receive the support you need to gain the most from your solution and keep your practice running smoothly.

Comrad Service Desk Portal

Comrad services team has launched a new online service portal. The portal can be used to:

  • Create new support tickets
  • Monitor progress on existing tickets
  • Add comments or updates to tickets
  • Gain an organisational view of all open support tickets
  • View Knowledge Base articles, and release notes online

To request a portal login, please complete the web-form available here.

If you already have a Comrad service desk portal login, please visit

Get Instant Support


Download and install TeamViewer for remote assistance

Your Comrad representative will take you through the steps of connecting to the Comrad TeamViewer app.

  1. Click the Download button to begin the download and installation process. A pop-up window will appear, prompting you to run or save the Comrad TeamViewer app.
  2. Click “Run” on the prompt window.  A Comrad-branded TeamViewer “Allow Remote Control” window will pop up.
  3. Provide the ID and password to the Comrad representative. The app will automatically connect you to Comrad’s TeamViewer session.

Medicare and DVA Schedules (Australian COMRAD Customers only)

Click on the right link to download Medicare and DVA scheduled fee update files if you wish to update your scheduled fees in COMRAD.

Medicare & DVA File Source

* The file structure of the DVA files have been altered to facilitate the direct import into COMRAD to the DVAIN and DVAOUT schedules.

How can you reach us?

Thank you for your business. Comrad is committed to supporting your needs with our dedicated Customer Support team located across Australia and New Zealand.

If you need help, we are here for you. You can reach us on any of the below contact numbers, or please fill in the form below and one of customer service representative will call you back within two business days.



Australia Freecall: 1800 659 643

Sales Enquiries

Australia: +61 (0)3 8540 3333

Melbourne Office

Physical Address:

Suite 1, Level 1
8 Nexus Court
Mulgrave VIC 3170

New Zealand


New Zealand Freecall: 0 800 659 643

Sales Enquiries

New Zealand: +64 (0) 3 366 4881

Christchurch Office (Head Office)

Physical Address:

Level 4, 120 Hereford Street
Christchurch Central, Christchurch 8011


Postal Address:

PO Box 1206
Christchurch 8140
Phone: +64 (0) 3 366 4881
Fax: +64 (0) 3 379 8465

Auckland Office

Phone: +64 (0) 9 300 1999
Fax: +64 (0) 9 300 1997

How can we help you?

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