We collect Personal and Sensitive Information in a number of ways, including: when you provide us with such information including via telephone, email, business cards, application forms, including credit application forms, feedback forms, contracts or any other document provided by you to us; when you engage us to provide goods or services to you, including requiring the assistance of our customer support team; if you are a client, from your client management system including server, virtual server or cloud when you grant us access; if you are a client’s patient, from the Comrad interface when the client grants us access; when you visit our website or websites that we administer or control; from third parties such as credit reporting agencies; from publicly available sources of information through analysis of the Social Media sites conducted by us or by third parties on our behalf; any other collection of or incidental or directly or indirectly related to the goods or services we may be able to provide to you, on behalf of ourselves or others; and from our own records. Through our website we can obtain Personal and Sensitive Information if you send such information in an email or when you complete an online enquiry. When visiting our website the following information may be logged for statistical purposes and for the purposes of improving our services and for the purpose of marketing and advertising: your internet protocol address; the date and time of your visit to our site; the pages that you have accessed and the documents downloaded; website you visited before our website; and the type of browser and operating system you were using. Any such statistical analysis does not identify you. Tracking technologies such as cookies may be used on our website to recognise a user’s browser each time that user visits our site and to track which pages the user visits whilst on our site and also to send advertisements to your internet protocol address which are relevant to the pages you have visited. Cookies are pieces of information that a website transfers to a computer’s hard drive for record keeping purposes. Cookies may also be used to serve relevant advertisements to website visitors through third party services such as Google AdWords. These advertisements may appear on our website or on other websites you visit. Cookies are not malicious programs that access or damage your computer. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not personally identify the user. If you do not wish to receive any cookies, you may set your browser to refuse them. However, your use of our website may be affected.
Any Personal and Sensitive Information we collect will primarily be used by us to enable us to provide the services that you (or if you are a patient, our client) have requested or for related purposes of or incidental to providing services to you (or our client). These purposes generally include: supplying our products and services to you; providing quality assurance for our products and services; responding to your enquiries and feedback regarding our business, our products and services; monitoring the performance of our business; marketing including email marketing, telesales, promotional and educative activities including to advise you about products, services and opportunities that may be of interest to you; enforcing the terms and conditions of our engagement with you; to third parties for the management of our database, software, hardware or web based systems; conducting appropriate credit checks; ensuring compliance with statutory obligations.
We may, from time to time, communicate with you directly via email or text message to promote our products or services. On each communication, we will advise how you may unsubscribe or opt out of receiving such communications. You may, at any time, request not to receive direct marketing communications from us by emailing our Privacy Officer and asking to be removed from the mailing list. Alternatively, you can fax or mail a request for deletion. There is no fee for such deletion from the mailing list.
We do not and will not rent, sell or otherwise disclose your Personal or Sensitive Information to any other company or organisation, without your prior consent, where that consent is required by law. You do, however, consent to our use and disclosure of your Personal and Sensitive Information in the following ways and for the following purposes: of or incidental to providing our products and services to you or to others as your agent; to promote and market our products and services to you, including but not limited to advising you about new products that we believe may be of interest to you; to third parties to whom we outsource any of our functions, including payroll, database management and client satisfaction surveys from time to time; of or incidental to a sale of all or part of our business to a third party; to protect and enforce our legal rights; and as required by law, pursuant to a court order, subpoena, warrant, in the course of legal proceeding or in response to a law enforcement agency request.
By engaging in any Social Media Activity on our Social Media Sites, you agree to and are subject to the terms and conditions of such Social Media Sites. Any Personal Information pinned or posted or uploaded by you onto Social Media Sites can be disclosed in accordance with the terms and conditions and privacy policies of such Social Media Sites. Generally, photos and other material pinned or posted to Social Media Sites will be able to be viewed by the general public, in Australia and internationally. Such photos and other material may be shared by others indefinitely and will be visible by anyone visiting the locations to which the photos or other material have been shared. You may be able to remove the photos or other material that you have pinned or posted from the location at which you pinned or posted it. However, any material that has been shared will be out of our control and neither you nor we will be able to remove it from any other location. We are not responsible for any material that has been shared. We reserve the right to remove any photos, comments or other material that is in any way inappropriate or offensive (in our opinion) from our Social Media Sites.
If you believe that we have not complied with our obligations pursuant to the Act, or have a complaint about the use or disclosure of your Personal and Sensitive Information by us, please contact our Privacy Officer. Our Privacy Officer is responsible for liaising with you to ensure that the issues you have raised are fully examined and that your complaint is handled in accordance with this process. We will treat the process, and all the details of your complaint, in strict confidence. If we need to discuss any issues arising from your complaint with a third party, we will obtain your consent first. We will always try to give you a fair opportunity to explain your case. You should make your initial complaint as clear as possible. We may want to meet you in person to discuss your concerns and try to find a satisfactory solution.
We will endeavour to resolve your complaint as soon as possible, but the length of time will depend on the nature and complexity of the issues you have raised. You will receive acknowledgement of receipt of the complaint from us within five business days. We will give you an estimate of how long it may take us to deal with the matter but we will endeavour to finalise the matter within 30 days. After investigating and assessing your complaint, we will decide what action (if any) we should take in response. Some of the things that we decide to do include: take steps to rectify the problem or issue you have raised; provide you with additional information or advice so you can understand what happened and how we have dealt with it; and/or Take steps to change our policies or procedures if your complaint identifies a problem in the way we are doing things. If we have not resolved a complaint to your satisfaction, you may wish to escalate the matter to the Privacy Commissioner via an online privacy complaint form which can be found for Australia at: http://www.oaic.gov.au/privacy/making-a-privacy-complaint and for New Zealand at: https://www.privacy.org.nz/your-privacy/how-to-complain.
Comrad Australia Pty Ltd
Suite 1, Level 1, 8 Nexus Court
Mulgrave, VIC 3170, Australia
Privacy Officer: Hayley Wright
Telephone: +61 (0)3 8540 3333
Comrad Medical Systems Ltd
PO Box 1206
Christchurch 8140 NEW ZEALAND
Privacy Officer: Hayley Wright
Telephone: +64 (0) 3 366 4881